Dear Valued Client,

We wish to advise that, in light of the global precautions that have to be taken to avoid the contagion of the COVID-19, BanyanTree Bank Limited has put in place appropriate measures to ensure that its clients and partners are serviced continuously without any disruption while keeping in mind the safety of its employees.


The health and well-being of employees, clients, partners and society at large are our primary concern. Our offices have increased sanitation efforts to ensure safe working conditions. Non-authorised persons are no longer allowed on-premises, including courier companies.

The company has also decided to have limited face-to-face meetings to only business-critical situations and in cases where virtual and online tools are insufficient. Consequently, the bank is encouraging employees and partners to use remote working tools, to support networking without jeopardising public health and disrupting business processes.

As a company, BanyanTree Bank Limited has already organised and fully equipped its teams to work remotely and always be reachable through any device, applying all the necessary security measures.

As our goal is to limit the spread of infection across society, we are strongly encouraging our employees to work remotely from home. Please rest assured that we will be closely monitoring the situation as it evolves and will continue implementing the best possible measures to safeguard the well-being of our community, during this challenging time.

If you have any questions to any of the above, please do not hesitate to send your enquiries to customercare@banyantreebank.com and contact respective Relationship Manager on his or her mobile. You can also reach out to us on +230 4681101

Team

BanyanTree Bank Limited